Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. We will not refund clothing that has been washed. 

To complete your return, we require a receipt or proof of purchase or an order number for an online sale.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@JamFirst.store 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@JamFirst.store and send your item to: Jam First Store, Boquio Vean, Crelly, Trenear, Helston, Cornwall, TR13 0EX.

Shipping

To return your product, you should mail your product to: Jam First Store, Boquio Vean, Crelly, Trenear, Helston, Cornwall, TR13 0EX. Our phone number is 07775 920 445.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a high-value item or items, you should consider using a recorded postal service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.